Unfortunately I am writing about my disapproval of the Zmodo security warranty. I feel bringing my experience to social media may enlighten and educate the anyone looking at purchasing a system and what they could experience with the "Warranty" portion of the system.
Not one time since I have owned this system have I been able to view crucial footage of my cameras. I have been in contact with the company many times explaining that the hard drive was not registering and that the footage could not be viewed. I will attach the email correspondence to back up my claim.
Even after shipping the DVR to ZMODO. The only thing they would eventually would do is trade me out an inferior technology to the one I had purchased from them.
Once again I was asked by the local authorities to review footage to see if I have any images related to the disappearance of a local teen. Unfortunately I cannot retrieve any footage from my ZMODO DVR!!! why do I even bother! Buy another system spend a little more and get a reliable system that the company will stand behind.
I never heard back from ZMODO after my last email.
The replacement of the DVR with the ZMD-DC-SBN6 is unacceptable.
Why would I accept a far less superior DVR to replace What I purchased that
does not do the original Job intended. Frankly I'm insulted. As a standard if
you do not have the same unit available you should be upgrading to the next
higher quality DVR not the bottom of the line.
From: Zmodo Support
[mailto:support@zmodo.com]
Sent: Wednesday, April 08, 2015 5:41 PM
To: nathan
Subject: Re: Re: Re: RMA-5I00047607-HF
Sent: Wednesday, April 08, 2015 5:41 PM
To: nathan
Subject: Re: Re: Re: RMA-5I00047607-HF
Good Afternoon,
If you would like, given the difficulty
that you have had, I can set up an RMA to replace your DVR. You will need to
send the unit back to us first, and then we will be able to ship you a
replacement unit. If the ZMD-DT-SFN6 unit is available, we will send out
another one of those. If it is not, then we will replace the unit with a ZMD-DC-SBN6.
The major difference between the two systems is that the ZMD-DC-SBN6 system
only records in CIF resolution, which is a standard, non-high definition
resolution. Another notable difference is that the ZMD-DC-SBN6 supports only 4
audio inputs.
Best regards,
Patty
Zmodo Technical
Support
Connect with us
online!
Check out our comprehensive Knowledge Database for
product information, recommended settings, software downloads, and networking
solutions at http://kb.zmodo.com/. Also
check out our new Networking Tutorial located at www.zmodo.com/network
On Wed, Apr 8, 2015 at 9:42 AM, nathan <nathan.alexrv@gmail.com>
wrote:
I am
not able to play any of my recordings on the DVR again. The hard drive shows
that there is data recorded on it but I'm getting the same problems as before.
When I try to view the recordings it restarts. I have had nothing but problems
with this DVR and my warranty is expiring the beginning of May. At this time,
Due to all the problems I have had, Would like a replacement unit. Is this
something that we can do?
From: Zmodo Support
[mailto:support@zmodo.com]
Sent: Tuesday, November 04, 2014 12:47 PM
To: Nathan Pring
Subject: Re: Re: Re: RMA-5I00047607-HF
Sent: Tuesday, November 04, 2014 12:47 PM
To: Nathan Pring
Subject: Re: Re: Re: RMA-5I00047607-HF
Good
afternoon, Nathan,
Yes,
the item is under warranty until May 2, 2015.
Best regards,
Renee
Zmodo Technical Support
Connect with us online!
Check out our comprehensive Knowledge Database for product
information, recommended settings, software downloads, and networking solutions
at http://kb.zmodo.com/. Also
check out our new Networking Tutorial located at www.zmodo.com/network
On
Fri, Oct 31, 2014 at 7:01 PM, Nathan Pring <nathan.alexrv@gmail.com>
wrote:
Could I request a replacement if I have further issues? Thank you.
On
Oct 30, 2014 11:02 AM, "Zmodo Support" <support@zmodo.com>
wrote:
Hi
Nathan,
I'm
sorry for the late reply to your message.
We
couldn't recover the video files requested, and the hard drive was formatted
during the diagnostic tests. I'm very sorry for this situation.
Please
let me know if you have any other questions.
Best regards,
Renee
Zmodo Technical Support
Connect with us online!
Check out our comprehensive Knowledge Database for product
information, recommended settings, software downloads, and networking solutions
at http://kb.zmodo.com/. Also
check out our new Networking Tutorial located at www.zmodo.com/network
On
Mon, Oct 27, 2014 at 5:26 PM, nathan.alexrv <nathan.alexrv@gmail.com>
wrote:
I would presume they were able to view recorded
footage from my facility. Should I be expecting to view data as recorded? For
when it was sent in I was not able to view any footage without the DVR freezing
up.
Sent with SolMail App
---------
Original Message ---------
From: Zmodo Support
To: "nathan.alexrv"
Date: Mon Oct 27 15:56:47 CDT 2014
Subject: Re: Re: RMA-5I00047607-HF
From: Zmodo Support
To: "nathan.alexrv"
Date: Mon Oct 27 15:56:47 CDT 2014
Subject: Re: Re: RMA-5I00047607-HF
Good
afternoon, Nathan,
Our
RMA techs tested your DVR and hard drive and couldn't reproduce the issue you
were having with the DVR. They returned the DVR and hard drive to you.
The
items are en route back to you with the UPS tracking
number 1ZX0646F0391760283.
Best regards,
Renee
Zmodo Technical Support
Connect with us online!
Check out our comprehensive Knowledge Database for product information,
recommended settings, software downloads, and networking solutions at http://kb.zmodo.com/. Also check out our new Networking Tutorial located
at www.zmodo.com/network
On
Sat, Oct 25, 2014 at 7:13 PM, nathan.alexrv <nathan.alexrv@gmail.com>
wrote:
I was hoping for a better update then the
canned "testing" response. The problem I sent in for did not need a
week of testing. Please send me a new DVR or expedite my current one. Thank
you.
Sent with SolMail App
---------
Original Message ---------
From: Zmodo Support
To: "nathan.alexrv"
Date: Thu Oct 23 12:47:58 CDT 2014
Subject: Re: RMA-5I00047607-HF
From: Zmodo Support
To: "nathan.alexrv"
Date: Thu Oct 23 12:47:58 CDT 2014
Subject: Re: RMA-5I00047607-HF
Hi
Nathan,
I'm
sorry for the delay in your RMA. I brought this to our RMA team's attention,
and they will update the RMA shortly.
Best regards,
Renee
Zmodo Technical Support
Connect with us online!
Check out our comprehensive Knowledge Database for product
information, recommended settings, software downloads, and networking solutions
at http://kb.zmodo.com/. Also check
out our new Networking Tutorial located at www.zmodo.com/network
On
Wed, Oct 22, 2014 at 2:52 PM, nathan.alexrv <nathan.alexrv@gmail.com>
wrote:
It's been awhile since the last update to my
RMA online I really need my security system up and running please advise
Sent with SolMail App
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